Frequently asked questions
Arrive at our parking lot and find a place to the right hand side. Take out your bags and come to the office to check in. Everything will be explained when you arrive but we will check in your car, you leave your car key and we’ll drive you to the airport (approx 5 minutes).
We will park your car in a safe place while you are away.
On return pick up “any checked-in” bags first then call our bus line and we will pick you up and drive back to pick up your car.
For parking pick up and drop off as well as hotel check in and out we are open 24/7
Our customer service lines are open Monday to Friday 07:00 to 20:00 and 07:00 to 16 Saturdays.
** Our service outside of these times will be limited
You can book anytime. However the more notice we get, the smoother we can make your experience!
The easiest and quickest way to book is via our website www.landvetterparkering.eu
You can also use our booking partners Parkos, ryanair and WizzAir if you wish.
If you’re unsure customer services will take your booking via telephone.
** this is not always possible during peak periods
You have the right to change the booking. Additional costs may be applied if parking time is extended or other services are added. If you have made your booking via Parkos, Ryanair or WizzAir you must contact them for any amendments.
In the event that you cancel your parking reservation more than 24 hours before the appointed time, the entire parking fee will be refunded. If you have booked via Parkos, Ryanair or WizzAir you will need to contact them directly for cancellations and refunds
In order for the system to reserve a space, you must enter the times for both departure and arrival. It is preferred to arrive at the car park up to 2 hours prior to the time you entered in your booking form. You do not need to pay extra or change your booking information if you stay within this timeframe.
You can pay with American Express, Mastercard, Diners and Visa. You can pay online or pay on arrival in the office.
The booking confirmation will be sent to the provided e-mail address after the booking process has been completed. Additionally, the website will notify you about the details of your booking.
Landvetter parking is responsible for any damage caused by us. We are not responsible for any damage caused by other customers.
Our staff will note your complaint while you are here but you must make your complaint in writing via e-mail to firstname.lastname@example.org
Any damage must be reported to us before you leave as we can take no responsibility for reported damage after you have left us.
All complaints are to be emailed to us at email@example.com.
All complaints will be dealt with and responded to via this method also.
Please note that no telephone complaints via customer service can be dealt with.